Archive for the ‘Documentation’ Category



by Kaj Kandler

This week, Ingots, a group dedicated to teach IT skills based on open source, has published “Introduction to for Windows and Linux” (Use “Login as a guest”, to view the material).

I like the concept and the content of the course. However, I’m curious how it compares to the innovative approach of “Plan-B for What is your opinion?

Do you prefer a traditional course offering like the one from Ingot or do you prefer the video based Software manuals from Plan-B?

Would you like to have course material with demo documents and quizzes on Plan-B for

Please leave your comments about innovation in software manuals.



by Kaj Kandler

This weekend something amazing happened to the traffic at Plan-B for It doubled!

Why? Someone discovered the Open Office Calc video table of content page using the StumbledUpon Toolbar and must have shared it with her friends. And the crowd was really interested. Visitors that came from Stumbledupon stayed 35% longer than average visitors and their bounce rate was half of the usual average.



by Kaj Kandler

We at Plan-B for do love feedback from our users. On average, about 50% send us back a thank you for our answers to their OpenOffice questions. Some of the best we publish on our testimonials pages.

Dear users and readers keep them coming. We love your feedback and appreciate a thank you any time. It is so rewarding!



by Kaj Kandler

Here are the new screencast video topics for he week beginning August 27th. We did continue to concentrate on creating database applications with Base.

In some of the topics we create, rename, delete and manipulate "database objects". This is a generic term for table, form, view, query or report.

In addition we added new glossary entries for database table, form, form wizard, electronic form, database form, database form, table, database table, database record, field label, table-wizard.

This brings Plan-B for to 40 screencast videos for Base and 204 Open Office glossary terms.



by Kaj Kandler

Plan-B for celebrates the milestone of 100 help topic screencasts for Writer.

This week we added some topics around paragraph formatting and using tab stops. The latest batch contains the following help topics:



by Kaj Kandler

Plan-B for celebrates fast expansion of its help topics supported by screencasts.

Within two weeks, we were able to grow the number of screencasts by 50%. Most new screencasts deal with paragraph formatting.

Some of the new additions are:

If you like fancy document formatting then you need to check out how to create drop cap letters at the beginning of a paragraph.

We look forward to your comments on the new help topics.



by Kaj Kandler

Plan-B for has grown to 110 screencasts and 157 glossary entires.

This is our Plan-B approach to documenting the popular open source office suite with screencasts (short videos) and smart search technology that helps you find what you are looking for.

If you have not checked it out, please join the other ~150 a day that visit this site teaching If you like it come back like the growing number of repeat visitors. If you love it, register for more benefits to come.



by Kaj Kandler

I would like to present today some new screencasts for Draw, the vector graphics application in the suite.

We posted some basic screencasts for Draw yesterday.

While these number of screencasts for Draw is still small, the set is already useful. Lets assume you want to create a flow chart. A novice user might create some rectangles, and draw ellipses and connect these with lines. However, this will require careful planning so you position all the boxes first and the draw the lines. If you need to move any of the shapes you also have to adjust the end points of the lines.

You are probably better off to draw shapes from the flow chart menu, which gives you all the elements that are normed for this type of drawing. Then use object connectors to build a flexible mesh of objects and their connections. These connectors stick to the connection port of the objects and do move with the objects.

Finally, you annotate your flow chart with text frames and add potential notes withcallout bubbles.



by Kaj Kandler

Looks like Michael Dell, the iconic oner of Dell Computers, is looking deeper into Linux on Dell computers. According to the corporate Biography Michael uses a Laptop with on Ubuntu Linux.

I guess Michael did receive the letter from the community offering to satisfy the apparent demand for on Dell Computers. May be this prompted him to check it out himself.

Dear Michael,
if you need a help with, you are very welcome to join Plan-B for where we answer questions and demonstrate the features of with screencasts.

Truly Yours,



by Kaj Kandler

On November 14th, Conficio (my company) released "Plan-B™ for" a support website for non-technical users. The release is a public beta test and a major milestone in our work.

In our press release titled "Plan-B™ for – The innovative support service for non-technical users – starts public beta test" we write:

Plan-B™ for is the first website that creates a comprehensive documentation of the application suite based on visual instructions. Kaj Kandler, founder of Conficio, is convinced "Non-technical users learn better with visual instructions like short videos." He says, "We are very excited to offer this new technology to the fast growing user base of, the free open source office suite. Plan-B™ for especially benefits users who migrate from other office suites." This service, with its easy to understand help topics, supports the on demand needs of users at all levels of expertise.

I’d like to encourage all my readers to check out this new service. I’d appreciate if you would leave a comment on this blog or send me a message through the feedback on every page that contains a screencast.

Expect me to explain the various features and benefits in the next few weeks on this blog.

And by all means, register at Plan-B for if you find the service helpful.