I just stumbled upon this interesting article about the OpenOffice.org and StarOffice quality assuarance efforts. I used to be a QA Manager for 4+ years, so I sympathize with my fellow German Thorsten Ziehm. QA work is not the most creative and sexy task one can do. But it is vitally important for a successful product and it teaches you a lot.
Thanks Thorsten for the work and for the insight (and the great charts)!