Archive for the ‘User’ Category



by Kaj Kandler

On November 14th, Conficio (my company) released "Plan-B™ for" a support website for non-technical users. The release is a public beta test and a major milestone in our work.

In our press release titled "Plan-B™ for – The innovative support service for non-technical users – starts public beta test" we write:

Plan-B™ for is the first website that creates a comprehensive documentation of the application suite based on visual instructions. Kaj Kandler, founder of Conficio, is convinced "Non-technical users learn better with visual instructions like short videos." He says, "We are very excited to offer this new technology to the fast growing user base of, the free open source office suite. Plan-B™ for especially benefits users who migrate from other office suites." This service, with its easy to understand help topics, supports the on demand needs of users at all levels of expertise.

I’d like to encourage all my readers to check out this new service. I’d appreciate if you would leave a comment on this blog or send me a message through the feedback on every page that contains a screencast.

Expect me to explain the various features and benefits in the next few weeks on this blog.

And by all means, register at Plan-B for if you find the service helpful.



by Kaj Kandler

IDC and have launched a survey to better understand the usage of (now closed). IDC is a leading IT market analysis firm. This survey will analyze who is using the suite and how.

IDC and will share the results of the survey with the public 3 month after conclusion. I think the community will welcome the feedback and use it to define the future direction of the productivity suite.

To attract more participants, IDC enters everybody into a raffle of 5 x $100 prizes. I’d encourage all my readers to take the survey right now (It’s too late, now).